Usama Malook0%

AI EngineerSystems ArchitectTeam LeadMCP Specialist

I build AI systems that run in production: agent platforms, voice AI, and the infrastructure underneath. If it can't survive real users, it isn't finished.

Usama Malook

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Ship To ProductionRoute, Don't CopyAgents Need ContractsMeasure EverythingDistrust Confident Output

The Story

Five years building software, the last three putting language models where real customers meet them. At Dubizzle Labs I led five engineers across CRM, real-time messaging and AI voice. Today, at Hyly.AI, I build autonomous agent automation on MCP, with coding agents as my daily workflow. The through-line hasn't changed: take the system everyone calls a prototype and make it something a business runs on.

  • 01

    Route permissions, never copy them

    On a platform unifying three CRMs, every request is checked by the source CRM's own auth model. Nothing rebuilt, so access stays correct as each product changes.

  • 02

    Agents need contracts

    My four-agent SDLC pipeline works because every handoff has explicit completion criteria. The insight is the decomposition, not the agent count.

  • 03

    Distrust confident output

    The failure mode is an agent that looks like it succeeded. I build evaluation into the loop, like post-call analysis that finds the prompts quietly failing.

  • 04

    Measure it in production

    800ms to 120ms on a reported slow query, traced to one missing composite index. Numbers from running systems, not estimates.

Selected Work

05 / Systems

By The Numbers

1,000+
AI voice calls a day, on Echo
5,000+
Conversations a day, on Loom
6.6×
Faster queries, 800ms down to 120ms
50+
Engineers trained on MCP and agents

Experience

  1. Jun 2026 — Present

    Full Stack AI Engineer · Hyly.AICurrent

    Autonomous agentic automation on MCP connectors, with Claude Code and Claude Routines as the primary build tools. Shipped a self-updating wiki in a 72-hour sprint; building Halo Mirror now.

    Remote

  2. Feb 2023 — Jun 2026

    Senior Software Engineer · Dubizzle Labs

    Led five engineers across CRM, real-time messaging and AI voice for the Dubizzle Group's MENA marketplaces. Sole architect of the MCP platform and Loom; co-architect of Echo.

    Lahore

  3. Mar 2021 — Jan 2023

    Software Engineer · Logiks Dev

    Full-stack work across multiple SaaS products, including SmartDoc, an OCR and CNN document pipeline. Mentored three junior developers.

    Remote

  4. 2019 — 2023

    BS Information Technology · PUCIT, Lahore

    GPA 3.56 / 4.0. Teaching assistant for Web Engineering, Artificial Intelligence and Computer Networks.

    Education

Voices

“It was great working with Usama. He understood the requirements clearly and made the delivery on time as agreed.”

Upwork client · Project feedback